Warranties

At TroyJayCorp.store, we are committed to delivering high-quality products that meet and exceed your expectations. This Warranty Policy outlines the terms and conditions of warranties provided for products purchased directly through our online store.

1. Warranty Coverage

We offer a 1-year limited warranty on most of our products unless otherwise stated on the individual product page. This warranty covers:

  • Manufacturing defects
  • Structural faults or material issues under normal residential and personal use

Please review each product listing for any variations or additional warranty coverage.

2. Warranty Period

The warranty period is valid for 12 months from the original date of purchase. Proof of purchase (such as an order confirmation or receipt) is required to initiate a warranty claim.

3. How to File a Warranty Claim

If you believe your product qualifies for warranty service, please follow these steps:

  • Contact Us: Email us at support@troyjaycorp.store.
  • Include: Your order number, product name, a detailed description of the issue, and photos or videos (if applicable).
  • Response: If your claim meets our warranty criteria, we will provide instructions for return, replacement, or repair.

4. Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, mishandling, improper installation, or neglect.
  • Normal wear and tear from regular use.
  • Cosmetic imperfections that do not affect the product’s functionality (e.g., minor scratches, fading, or discoloration).
  • Unauthorized repairs, modifications, or alterations.
  • Products purchased from unauthorized resellers or third-party marketplaces.

5. Limitation of Liability

TroyJayCorp.store’s liability is limited strictly to the repair or replacement of defective products. We are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

6. Additional Information

  • Customers are responsible for return shipping costs, unless the product was defective upon delivery.
  • All replacements depend on stock availability.
  • Warranty claims are generally processed within 5–10 business days after receiving the returned item.

7. Contact Us

For questions or assistance regarding warranty claims, please contact:

TroyJayCorp
📍 710 Peachtree St NE, Atlanta, GA 30308, USA
📞 +1 229 215 1605
📧 support@troyjaycorp.store
🌐 https://troyjaycorp.store