Shipping & Delivery

At TroyJayCorp.store, we aim to provide a smooth and reliable shopping experience from start to finish. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your payment and order confirmation.
  • You will receive an email notification with tracking information once your order has been shipped.

2. Shipping Methods & Estimated Delivery Times

We partner with trusted shipping carriers to ensure timely delivery. Estimated delivery times are:

  • Standard Shipping (USA): 5–10 business days.
  • Express Shipping (USA): 2–5 business days.
  • International Shipping: 10–20 business days (may vary depending on customs and location).

Note: Delivery times are estimates and may vary due to unforeseen delays such as weather, customs processing, or courier issues.

3. Shipping Rates

  • Shipping charges are calculated at checkout based on the shipping method, destination, and order weight/size.
  • We occasionally offer free shipping promotions. Check our homepage for current offers.

4. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your shipment’s status.

5. International Shipping

  • We ship to selected international locations. Please note that additional customs fees, taxes, or duties may apply depending on the destination country.
  • These charges are the responsibility of the customer and are not included in our product or shipping prices.

6. Delivery Issues

  • Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for delays or losses caused by incorrect addresses.
  • Missed Deliveries: If the courier is unable to deliver your package, it may be returned to us. Additional shipping fees may apply for reshipment.
  • Lost or Damaged Packages: If your order is lost or arrives damaged, please contact us within 48 hours of delivery for assistance.

7. Split Shipments

If your order includes multiple items, they may be shipped separately to ensure faster delivery. You will receive tracking information for each shipment.

8. Contact Us

For questions about shipping or delivery, please contact our support team:

Address: 710 Peachtree St NE, Atlanta, GA 30308, USA
Phone: +1 229 215 1605
Email: support@troyjaycorp.store