Refund And Return Policy

At TroyJayCorp.store, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. This policy outlines the terms for returning products and requesting refunds.

1. Returns

  • You may request a return within 30 days of receiving your order.
    • To be eligible for a return, your item must:
    • Be unused, unworn, and in the same condition you received it.
    • Be in its original packaging with all tags, labels, and accessories included.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Certain products are not eligible for returns, including:

  • Items marked as “final sale” or “non-refundable”.
  • Personal care products, intimate items, or hygienic products.
  • Items damaged due to misuse or not in their original condition.

3. Refunds

  • Once your returned item is received and inspected, we will notify you by email about the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).

4. Exchanges

If you wish to exchange an item for a different size, color, or replacement, please contact us. We’ll guide you through the process and provide return instructions.

5. Damaged or Defective Items

If you receive a defective or damaged product, contact us within 48 hours of delivery. Please provide photos of the damage for faster resolution. We’ll arrange a replacement or full refund, depending on your preference.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account or credit card statement.
  • Contact your bank or credit card company, as processing times may vary.
  • If you’ve done all of this and still haven’t received your refund, please contact us.

8. Contact Us

If you have questions about our Refund & Return Policy or need assistance with a return, please reach out:

Address: 710 Peachtree St NE, Atlanta, GA 30308, USA
Phone: +1 229 215 1605
Email: support@troyjaycorp.store